Orders & Returns
We are all aware of the challenges currently facing our industry. Prices have been rising faster than we have been able to update our website. This is why online ordering has been suspended until the market stabilizes. We are always happy to provide you with the most up to date prices. Our focus is to offer creative solutions to stay competitive in the market and help you purchase our products at the best pricing possible. We have made significant improvements so that we may better supply you with the exceptional products that you have come to know and rely upon.
How do I place an Order?
We offer a convenient 2-step ordering process, which allows you to place an order online. Begin by completing the Quote Cart Request Price Quotation form, or configure your own product, add it to the Quote Cart and then submit the RFQ.
We will respond with confirmed unit pricing and the best possible shipping rates. You will then have the opportunity to complete your order with the convenience of a credit card, purchase order, or with payment by check (we do not ship C.O.D.).
There are several different ways to place an order depending on the type of customer you are. After reading the following information, if you have any questions, please call our Customer Service Department at 970-247-8858, Monday through Friday 7:30 A.M. to 5:00 P.M. Mountain Time, or e-mail Customer Service.
GOVERNMENT BUYERS: City, County, Public Schools, State and Federal Agencies: If you received a Price Quotation from us by e-mail, you can complete your order online with a government credit card or a purchase order number, by using our convenient 2-step ordering process. If you choose to order using a purchase order, then we do request that you send us a copy of your PO with a confirming signature, or simply print out our order form (after submitting it online), sign it and return it to us by mail or fax.
Or, place your order by telephone by calling our Customer Service Dept. at 970-247-8858, and use your credit card or purchase order number. We will request a confirming PO, or we can fax to you our Sales Order Acknowledgment for your signature.
Terms are Net 30 Days with a government purchase order. We also accept all government credit cards.
BUSINESSES, CAMPGROUNDS, PRIVATE SCHOOLS, SERVICE ORGANIZATIONS, CHURCH BUYERS, CONTRACTORS: If you have received a Price Quotation from us by e-mail, you can complete your order online with a credit card by using our convenient 2-step ordering process. We accept Visa, Mastercard, Discover Card and American Express credit cards.
If your business or organization has an account with us with pre-approved credit, you can place your order by completing our 2-step ordering process with a purchase order number. We request that you then confirm your order in one of two ways: by mailing or faxing to us a copy of your signed purchase order; or by printing out our order form (after submitting it online), signing it and returning a copy to us by mail or fax. Or, we can send you our Sales Order Acknowledgment for your signature.
Terms are Net 30 Days with an approved purchase order.
PRIVATE INDIVIDUALS: Private individuals are required to pay prior to shipping their order. This can be accomplished in one of two ways. By using our 2-step ordering process you can complete your order by selecting payment by credit card. Or, you can select payment by check and submit your order online. Then print a copy of the order form and send it along with your payment. We accept personal checks, cashiers checks or money orders.
How Can I Return a Product?
To return products, you must obtain advanced authorization from Summit Supply.
We cannot accept returned merchandise without advanced authorization. A 25% re-stocking fee and return shipping costs are the responsibility of the customer. Summit Supply will not accept returns for products more than one month past their invoice date. Contractual liability and Contingent liability is specifically excluded on all sales by Summit Supply Corp. of CO.
Shipping & Delivery
We will ship your order by the most practical and economical way available to us, unless you provide specific alternative instructions with your order.
Most Summit Supply Park Products must ship by commercial truck freight. A few items when ordered individually can ship by United Parcel Service. But on quantity orders, truck freight is usually more economical. Customer Service can inform you of freight costs and which type of carrier will be used.
When your order is shipped by commercial truck freight, we must have a “ship to” address which can accept and unload palletized or packaged freight. The truck driver is not required to off load your freight, so you must provide other means or personnel. Truck freight delivery to residential addresses is often not available, and it is always more expensive. Therefore, we recommend shipping to a business address or to a local freight terminal. NOTE: If you require additional freight services, such as pre-notification, lift gate or inside delivery, there will be EXTRA CHARGES if these services are available at your destination. You must contact our Customer Service Dept. for information on the costs and availability of these additional services. In all cases, freight truck or UPS, we must have a physical street address to successfully ship your product.
Contractual liability and Contingent liability is specifically excluded on all sales by Summit Supply Corp. of Colorado.
Important Message: RECEIPT OF SHIPMENT IS CUSTOMER RESPONSIBILITY!
Before signing for your order, check to see that you are receiving the same number of cartons, bundles, welded frames, etc. indicated on the bill of lading. The truck driver must provide this when he makes the delivery. Note any shortages or visible damage on your bill of lading and have the truck driver note these also.
Please inspect your shipment carefully. Damage which is found after you unpack your shipment (concealed damage) must be reported to Summit Supply immediately so that we can assist you in recovering damages and replacements. Most freight companies allow 10 days from receipt to report concealed damage. If you discover damage of any kind, do not destroy the original shipping cartons. Otherwise we can assume no responsibility.
If you still have questions about how to place an order, please feel welcome to call our Customer Service Department at 970-247-8858 anytime Monday through Friday 7:30 A.M. to 5:00 P.M. Mountain Time or send an e-mail message.
If you would like a price and freight quotation on some of our Summit Supply products, please call Customer Service Dept. at 970-247-8858, or go to Request Price Quotation.
Thank you for your interest in Summit Supply Park Equipment. We do appreciate it.
Since product improvements are always being made, we reserve the right to change designs, specifications and discontinue products without notice. Where changes have been made, revised products will be shipped unless specific arrangements have been made to the contrary.